Refund policy
No-Questions-Asked Return
You can return your order within 14 days of receiving your item, without providing any reason. We do this because no one should ever feel stuck with something they're not fully satisfied with. To be eligible, your return request must be submitted within 14 days of your delivery date.
Return Shipping Costs
Please note that only the value of the product will be refunded — original shipping costs are non-refundable. Return postage and packaging costs are the responsibility of the customer, unless your item falls under one of the following exceptions:
- The wrong item was received
- The item arrived damaged or defective
In these cases, please mention it in your email and include clear photos and videos as evidence. We will cover the return costs where applicable.
Return Conditions
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- With original tags still attached
- Free from stains, odors, signs of washing, or any damage beyond normal inspection
We reserve the right to refuse or partially reduce a refund for items returned in unsuitable condition.
How to Request a Return
To initiate a return, please contact us at support@plushhours.com with the following information. When contacting us, please use the exact subject line: Return Request — [Your Order Number]
(e.g. Return Request — #ABC123EXAMPLE)
In the email include:
- Your order number
- The email address used to place the order
- Your location (country and continent)
- A clear statement that you wish to return your item
We will respond by email with further instructions and the return address.
Refunds
For Returned Items Refunds are processed once the returned item has been received and inspected. If approved, the refund will be issued to the original payment method used at checkout. Please allow several business days for your bank or payment provider to process the refund.
Note: For Incorrect Shipping Information, If your order was not delivered due to an incorrect address, phone number, or contact details entered at checkout, we are not responsible for issuing a refund. Please contact us at support@plushhours.com for further assistance regarding reshipping. Any reshipping costs will be your responsibility.
This policy does not affect any legal rights you may have under applicable local law.