Shipping policy
Dispatch & Delivery Times
| Estimated Time | |
|---|---|
| Dispatch | 2–3 business days |
| Delivery | 1-2 weeks |
Standard dispatch and delivery times are as shown above. Extended windows are reserved for some cases.
Always double-check the address and contact information before completing a purchase — incorrect details may result in non-delivery, and refunds cannot be issued in such cases.
Please note we are unable to deliver to PO Boxes. A valid residential address is required at checkout.
Shipping Costs Shipping fees are calculated at checkout based on your delivery address. Enjoy free shipping on all caps.
Where We Deliver 🇦🇺 Australia · 🇳🇿 New Zealand · 🇪🇺 European Union · 🇨🇭 Switzerland · 🇬🇧 United Kingdom · 🇺🇸 United States · 🇨🇦 Canada · 🇳🇴 Norway
Delivery to Cyprus and Romania is currently unavailable.
Order Tracking Once your order has been dispatched, you will receive a tracking number via email. Please check your Promotions and Spam folders if you haven't received the email, as it may occasionally be redirected there.
Packages: To ensure safe packaging, caps and accessories are shipped separately and may be delivered on different dates.
Unexpected Charges at Delivery In very rare cases — particularly for remote areas — you may be asked to pay an additional charge when collecting your package. This can occasionally occur due to customs fees, local taxes, courier handling fees, or destination country regulations. If this happens, please contact us at support@plushhours.com before making any payment so we can review the situation and advise you.
Our Commitment Delivery times shown are estimates only — some orders may take longer due to unexpected delays. If an incorrect address was provided at checkout, your order may take longer than the above estimates due to reshipping or updating your details prior to dispatch.
Unexpected delays can occur due to various factors including:
- Flight cancellations
- National holidays
- Customs clearance
- Strikes or carrier disruptions
- Weather conditions
- Peak season volume
- High order loads
- Local delivery conditions
If your order hasn't arrived or arrives damaged, please contact us at support@plushhours.com as soon as possible. We'll do our best to work with you toward a satisfactory solution. For more information, please see our Return Policy.
This policy does not affect any legal rights you may have under applicable local law.