Last updated: January 27, 2026

 Welcome to Plush Hours! We are so glad you are here. By accessing or purchasing from our website, you agree to the following terms and policies. Please read them carefully.

1. Terms & Conditions

·       By using our website (plushhours.com), you confirm you are at least 18 years old or have permission from a parent or guardian.

·       All prices are listed in Euro and are subject to change without prior notice.

·       We reserve the right to refuse or cancel any order for any reason, including but not limited to stock unavailability, payment failure, suspected fraud, or pricing errors.

·       Product colors, textures, and appearance may vary slightly due to lighting, photography, screen settings, or device displays.

·       We are not responsible for incorrect or incomplete shipping details provided by the customer. Please double-check your address before placing an order.

·        Each piece is handcrafted, ensuring its uniqueness. Minor variations from website images are natural and highlight its artisanal quality.

·        Variations in the shape and size of labels and neckline tags are natural and expected due to the handmade production process.

 

2. Visual Representation & Product Imagery

Important: We want to set clear expectations about the images you see on our platforms.

Social Media Content

Our social media posts (Instagram, TikTok, Pinterest, etc.) are created for inspiration, lifestyle representation, and brand storytelling. These images may include:

·       Styled photography with various props, backgrounds, and settings

·       Creative edits, filters, or color grading for aesthetic purposes

·       Lifestyle shots that showcase the vibe rather than exact product details

Please note: Social media content is for visual inspiration and representation purposes only. Colors, styling, and presentation may vary from the actual product and are subject to creative variation.

Website Listing Images (Product Pages)

ONLY our website listing images (product pages on plushhours.com) are intended to provide accurate representation of the product you will receive.

·       Front, back, and detail shots of the actual product

·       Close-ups of fabric, logo placement, and construction

·       Color-accurate photography (to the best of our ability)

We ensure that our website listing images accurately represent the product. However, slight variations in color may still occur due to individual screen settings and lighting conditions. Each piece is handcrafted, ensuring its uniqueness. Minor variations from website images are natural and highlight its artisanal quality.

 

3. Orders & Payments

·       Orders are confirmed only after successful payment verification.

·       We accept secure online payments through trusted and encrypted payment gateways.

·       Once an order is placed and payment is confirmed, it cannot be modified, cancelled, or changed.

·       Order confirmation will be sent to your registered email and/or phone number.

 

4. Shipping Policy

·       Orders are processed within 2-3 business days after payment.

·       Delivery timelines: ( 12-21 business days )

·       Tracking details will be shared via email and/or SMS once your order is dispatched.

·       Delays due to weather, strikes, courier issues, or other unforeseen circumstances are beyond our control.

For full details, check our Shipping Policy.

 

5. Privacy Policy & Data Security

Your privacy and data security are extremely important to us.

What We Collect

·       Name, email, phone number, shipping address

·       Payment information (securely processed, not stored by us)

·       Order history and preferences

How We Use Your Data

·       To process and fulfill orders

·       To communicate order status and shipping updates

·       To improve our website and customer experience

·       To prevent fraud

Data Protection

·       All payments processed through secure, encrypted gateways (SSL encryption)

·       We do not store credit/debit card information

·       Personal data stored securely with limited authorized access

·       We comply with data protection laws

·       For full details check our Privacy Policy.

 

6. Intellectual Property & Trademark

·       All content, designs, logos, and product designs are exclusive property of Plush Hours

·       Brand name, logo, and designs are protected under trademark and design rights

·       Unauthorized use, reproduction, or distribution is strictly prohibited

 ·    © 2026, Plush Hours, All Rights Reserved.

7. Communication Policy

·       We respond to inquiries within 24-48 hours (excluding weekends/holidays)

·       Contact us at support@plushhours.com.

·       Include order number for order-related queries

·     For full contact details, visit here or contact us via our Contact Form.

In compliance with the General Product Safety Regulation (GPSR), Plush Hours ensures that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact us at support@plushhours.com.

 

8. Limitation of Liability

We are not responsible for:

·       Courier delays or third-party shipping issues

·       Delivery failures due to incorrect address entered at the checkout by you.

·       Minor color variations due to screens

·       Wear and tear after usage

·       Force majeure events

 

9. Policy Updates

We reserve the right to update these policies at any time. Changes will be posted on this page. Your continued use after changes constitutes acceptance.

 

Need Help?

Email: support@plushhours.com
Instagram: @plushhours
Website: plushhours.com

Thank You for Choosing Plush Hours — The Plush Hours Team

This policy does not affect any legal rights you may have under applicable local law.

© 2026, Plush Hours, All Rights Reserved.